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FAQs

Discover answers to common queries about our moving services, pricing, and process in our FAQ section below.

Frequently Asked Questions

What types of moves do you handle?

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We handle a wide variety of moves, from single-item moves to full household and commercial relocations. No matter the size of the move, our team is here to help.

Are you licensed and insured?

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Yes, we are fully licensed and insured in accordance with Florida’s requirements for professional moving companies.

What happens if my belongings are damaged?

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While we take every precaution to protect your belongings, accidents can happen. If an item is damaged during your move, please let us know as soon as possible so we can review the situation and work with you to reach a fair resolution.

Is a deposit required?

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Yes, all jobs are subject to a reservation deposit.

Do you charge a flat or hourly rate?

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Hourly rate, Contact our local office for more info

How much should I tip my movers?

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Tipping is never required but is always appreciated. Many customers choose to tip based on the quality of service they receive, and the amount is entirely up to you.

Can I arrange a move without being there?

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Yes. As long as we have access to the property and clear instructions, we can complete your move without you being present. We’ll stay in communication throughout the process to keep you updated.

What does Stair Masters Moving not move?

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Hottubs
Pool tables
Saunas
Safes over 350lbs

What happens if I need to reschedule?

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If you need to reschedule your move, just let us know as soon as possible. We’ll do our best to accommodate your new preferred date based on availability.

GET A FREE ESTIMATE

Call 904-767-3209 or fill out our online form for a clear, honest estimate.

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